Refund Policy

Refund Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Certain types of goods cannot be returned, including perishable items (e.g., food, flowers, newspapers, or magazines), intimate or sanitary products, hazardous materials, and flammable liquids or gases.

Additional Non-Returnable Items:

• Gift cards
• Downloadable software products
• Certain health and personal care items

To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.

Partial Refunds
Partial refunds may be granted in the following cases:

• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Items not in their original condition, damaged, or missing parts due to reasons not caused by our error
• Items returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds
If you have not received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as processing time may cause delays.
3. Contact your bank, as there may be additional processing time before the refund is posted.
4. If you have completed these steps and still have not received your refund, please contact us at {email address}.

Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, email us at {email address} and send your item to: {physical address}.

Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

Shipping Returns
To return your product, mail it to: {physical address}.

• You are responsible for paying shipping costs for returning items. These costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted.
• Shipping time for exchanged products may vary depending on your location.
• If returning a high-value item, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Need Help?
For any questions related to refunds and returns, contact us at {email address}.